FAQ

Order

Can I cancel my order?
Unfortunately, placed orders cannot be cancelled.
Can I track my order?
Once you have placed an order and it is shipped, you will receive an e-mail with a track & trace code. With the code you can track your order.

Delivery

What are the shipping costs of my order?
The shipping costs are € 15,00.

what is the delivery time of my order?

We strive to ship your order as soon as possible under the following conditions:

  • We deliver Tuesday to Saturday
  • Free second delivery attempt when you are not at home
I'm not home, where is my order?
After the free second delivery attempt, Post NL leaves a pickup message in your mailbox. The order can then be picked up at a PostNL pick-up point. The order can then be picked up at a PostNL pick-up point.

Has your order not been delivered or incorrectly delivered?
If your delivered order does not match the order placed, can you contact us trough info@royalequestrian.nl.

Return

Are there costs associated with a return?
Yes, there are costs involved. Ask the courier with whom you will return the package to us. Ask the courier with whom you will return the package to us.
When can I return purchased items?
You have 14 days to return your order this can be done without any reason. The product can only be returned unused, in original packaging.

When do I get my money back?
When we have received your return package, we will refund the money to your account within 14 days.

Can I return sale items?
No. Unfortunately, this is not possible.

What are the terms to return an item?

Of course we find it unfortunate if you want to return an item, but it is no problem at all. Follow the steps:

  1. Send an email to info@royalequestrian.nl with your order number and the item number you want to return.
  2. Make sure that the item you want to return is in original condition and unworn.
  3. Send the package to; Belgielaan 1A3, 2391 PH Hazerswoude-Dorp. Make sure you keep the shipping receipt.
  4. You will receive an acknowledgement of receipt by e-mail as soon as we have received the return shipment.